Shipping Policy

At PICK & PUNCH SDN. BHD. 202501039819 (1641228-W), shipping is kept simple. This page states the coverage, the timing, the cost and the tracking. Nothing more is implied by it.

1. Serving Both Halves of Malaysia

Two service areas are covered at present. Both are listed.

  • Peninsular Malaysia — all states.

  • East Malaysia — Sabah & Sarawak.

2. Preparing the Order

Preparation comes first. The Customer is told when it ends.

  • Processing time — every order is processed within 1–3 business days, excluding weekends and public holidays.

  • Dispatch notice — a confirmation email carrying the tracking information follows dispatch.

3. Estimating the Transit

Transit follows the destination. The Company does not offer overnight or next-day delivery.

RegionCarriersEstimated Delivery
Peninsular MalaysiaJ&T Express, PosLaju, or equivalent2–5 business days
East MalaysiaPosLaju, GDEX, etc.5–10 business days

Those figures are estimates. Courier operations, seasonal holidays and extreme weather can change them.

4. Charging for Delivery

Delivery is free. One exception exists.

  • Free shipping — the standard shipping fee is waived on every order.

  • The exception — bulk or specialised promotional orders may carry a fee calculated at checkout from total weight and destination, where applicable.

5. Tracking the Parcel

Tracking is sent, not requested.

  • The reference — a tracking number and a direct link go out by email or SMS once the courier partner holds the parcel.

  • The link — it shows the parcel’s progress in real time.


With any shipping question, our team is ready to help.
📧 Email: picknpunch@outlook.com
📞 Phone: (+60) 1156594818
🏢 Address: NO. 16. JALAN GALLOWAY, BUKIT BINTANG,50150 KUALA LUMPUR W.P KUALA LUMPUR
🌐 Website: https://pickpunch.shop/contact-us/